Step 1: Launch the Settings menu and select ‘Apps & notifications.’
If WhatsApp doesn’t ting when your phone is locked, and none of the solutions above fixed the issue, clearing its (read: WhatsApp) cache storage might help. However, when these files build up over time, they eat up your device’s storage and sometimes cause an app to malfunction. Clear WhatsApp CacheĪpps create cache files, so they boot quicker and run faster during usage.
Step 3: Toggle off the Show notifications option and toggle it back on. Step 1: Long-press the WhatsApp icon and tap App info to reveal the application details page. That can help restore WhatsApp’s text and call notifications back to normalcy. If everything looks fine, you can turn off WhatsApp notifications and re-enable it. To fix this, inspect the app’s notification settings and check that WhatsApp is set to receive notifications. If WhatsApp notification is disabled or improperly configured on your device, voice and video calls might not ring, even when your phone is unlocked. Step 2: Next, tap the Force Stop icon and select OK on the confirmation prompt. Step 1: Long-press the WhatsApp icon and tap App info to open the WhatsApp info page. Force Stop WhatsAppĪnother way to expeditiously fix this issue is to force-stop apps whenever WhatsApp calls are not ringing when your phone is locked. Go to Settings > Sound > Do Not Disturb and tap the ‘Turn Off Now’ button.ĭo Not Disturb can also be easily disabled from the System Tray. You’d find the ‘Do Not Disturb’ option in the Sound section of your Android Settings menu.
If WhatsApp calls aren’t ringing when your phone is locked, check that ‘Do Not Disturb’ isn’t active. When enabled, Do Not Disturb will mute all incoming cellular calls and other third-party apps. Note: Due to the diversity in software configuration and branding of Android phones, the steps/instructions under the methods listed below might vary from device to device.
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